Big G's Warranty Statement
Big G tries to do a good job of designing and programming his software. Sometimes
the program you ordered just does not work on your equipment, or does not do what you want
it to.
Big G offers a 30 day money back guarantee on all his software. There are a few
stipulations, however:
If you purchased my software from one of my dealers, you will have to return it to that dealer for a refund. If you return it to me, and I have no record of having sold it to you, I will have to send you a letter asking you where you purchased it. Then I will have to contact that dealer and arrange a refund. It is much easier and quicker if you return it to the place you purchased it.
The program CD and manual must be returned to me in as new condition.
Big G will not refund your shipping cost either way. In other words, all shipping is on you.
The return period is 30 days from the purchase date. It is not reasonable to expect me to take a return 3 mos or 6 mos or a year after the purchase. If you purchase the program during your off season, do not wait until next season to try it to see if you like it.
Please enclose a note with the return explaining briefly why you are returning it. If you have suggestions for improving the program, I would appreciate receiving them. I keep a file of suggestions and include many of them in the next revision of the product.
Please enclose a copy of the invoice with the return. This will greatly speed the refund process.